Putting people "on hold" is an unfortunate but unavoidable part of communications, because it's impossible to help everyone immediately.►An estimated 70% of business callers are put on hold, and 60%
of them hang up
and 30% don't call back.
►If your callers hear nothing while on hold, they may think they've been disconnected. Most callers who hear nothing on hold, hang up within 40 seconds.
►Callers who receive information and music on-hold will wait up to 3 minutes longer!
►If you use a radio as a sound source, your callers may be annoyed by static, irrelevant traffic reports, and commercials -- even commercials for your competitors.
►If you use
a radio or ordinary music CD, you could be fined up to $100,000 for copyright violation, and go to jail!
We have several good alternatives, including generic
"royalty-free" music on hold CDs with various types of music and periodic
"thanks for holding" messages, digital music
on hold players
and continuous-repeat music on hold CD players, high quality
custom music on hold recordings that promote your company's products and services, plus
adapters to provide music and messages with any phone or phone system.
- Our equipment, recordings and services allow even the smallest business to sound like a giant corporation; and to keep callers entertained and informed.
What kind of music do people like? Why use messages on hold? 